FAQ - Frequently Asked Questions
Where is my order being shipped from?
All orders are shipped from our facility in Toronto, ON, Canada.
How much is shipping?
$0! Free shipping is important to us, and we know it's important to you. We offer free worldwide shipping on ALL orders with no minimum required.
Do you have any discounts right now?
We usually have many discounts going on! Check our Instagram for sales that are going on... and since you made it here, use code FAQ for 25% off at checkout. Surprise!
Why is my discount code not working?
Please ensure that it is typed in properly at checkout. If the discount code is "Buy 2 Get 1 Free" for example, you need to have at least 3 items in your cart for the free item to apply automatically.
How long will it take for my order to arrive?
For orders within U.S. and Canada, orders typically arrive between 3 - 5 business days. Other international orders may take longer but are fully tracked and insured so you can look out for your new jewelry every step of the way!
How can I track my order?
Tracking is available on orders shipped to the U.S. and other international countries. Tracking details are sent as soon as our orders are shipped out, and are usually with carriers such as USPS and Ascendia. Tracking is not available for orders within Canada as they arrive very quickly!
Do you offer returns and exchanges?
Unfortunately, we currently do not accept any returns or exchanges as all sales are final.
However, if the item is defective, damaged, or if you receive the wrong item, contact us by email at firstname.lastname@example.org or message us on Instagram @blvshjewelry within 7 days of delivery. We will review the request and issue a refund or ship out a replacement free of charge, if approved.
Can I become an influencer or ambassador for Blvsh Jewelry?
Our ambassador recruiting cycle is currently concluded, but we are always looking for prospective influencers who love our jewelry to share it with their social media communities! Please message us or email us highlighting your interest and we'll follow-up with prospective influencers.
How do I care for my jewelry?
Please follow the jewelry care instructions as follows to keep your new jewelry in the best condition possible!
- Do not wear jewelry while swimming or showering.
- Take off jewelry before exercising or sleeping.
- Wash hands before putting on and taking off jewelry.
- Avoid pairing lotions, sprays and fragrance with jewelry.
- Store jewelry in a dry and cool place.
How do I contact Blvsh Jewelry?
Have any more questions? Feel free to reach out to us on Instagram @blvshjewelry or by email to email@example.com. We'll do our best to respond as quickly as possible! If the inquiry is about an order, please include your order number.